Back Office: Feedback Reports

Back Office: Feedback Reports

  1. Sign into the Back Office and select a Store.
  2. On the left-side Navigation Panel, click Reports then Feedback.
         

  3. The Feedback Report page contains a table with the following columns:

    1. Question – What question was asked of the customer.
    2. Answer Logo – The emoji selected by the customer, representing their answer.
    3. Answer Origin – Where feedback was collected (such as in App).
    4. Name – The name of the customer.
    5. Answer Comment – Any additional comments provided by the customer.
    6. User Info – The customer’s contact info (Email, Phone N​umber, etc.).
      1. Note: The info will appear when it’s mandatory. Otherwise, User Info will be blank.

  4. Click Apply. The table will populate based on the selected Time Period.
    1. When there is no table data for the selected Time Period, the message ‘No transaction for the selected time period’ appears in the body of the table.

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