Back Office: Feedback Reports

Back Office: Feedback Reports

Navigation: Sign into the Back Office and select a Store. On the left-side, select Reports then Feedback.

     

The Feedback Report page contains data on submitted Customer feedback.

Select a Time Period then click Apply. The below table with the following columns will be populate based on the selected Time Period.

1. Question – What question was asked of the customer.
   
2. Answer Logo – The emoji selected by the customer, representing their answer.
   
3. Answer Origin – Where feedback was collected (such as in App).
   
4. Answer Comment – Any additional comments provided by the customer.
5. User Info – The customer’s contact info (Email, Phone Number, etc.).
   
1. Note: The info will appear when it’s mandatory. Otherwise, User Info will be blank.