Back Office: Products/Items - Item Service Charge

Back Office: Products/Items - Item Service Charge


Navigation: Sign into the Back Office and select a Store. On the left-side Navigation Panel, click Products/Items then Item Service Charge (the bottom dropdown option).
          

The Item Service Charge page appears and displays a table containing the following columns:
  1. Name - The name of the Service Charge, as set in Back Office and what will appear in POS.
  2. Percentage - The percentage of the Order that will be charged.
  3. Tax - Any taxes that are applied with this Charge.

Create or Update An Item Service Charge

  1. To create a new Service Charge, click + New Item Service Charge, or to update an existing service charge click its corresponding pencil button. The New / Update Item Service Charge pane appears.


  2. Name – (Mandatory) Enter the item service charge’s name. It can’t exceed 25 characters.
  3. Percentage – (Mandatory) Enter the percentage of the item service charge (numbers only, up to 3 decimal places and cannot exceed 100.000).


  4. Taxes – Select all Taxes (created in Back Office) that apply from the dropdown or click the Select All box for all of them.
    1. To de-select a Tax, click the corresponding checked box. To de-select all the currently selected Taxes, click the x at the dropdown header.


  5. When you’re ready to create or update the Service Charge click Save or Update. You are returned to the Item Service Charge screen with a confirmation message appearing at the upper-right. If it’s a newly created Service Charge, it will now appear as a row in the table.

    1. To cancel creating or updating a service, click X Close or Cancel.


 Delete An Item Service Charge

  1. Identify the Item Service Charge to delete (deactivate), then under Actions click the corresponding Trash Can button.


  2. On the Delete pop-up that appears: select Delete to confirm deleting (deactivating) the Service Charge.
    1. To cancel deleting the Charge, select Cancel or X Close.

  3. You're returned to the main Item Service Charge page, where a confirmation banner appears at the upper-right and the Service Charge is removed as a row in the table.

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