Delivery and Dispatching

Delivery and Dispatching

To Navigate to the Phone Order Screen from the POS Screen

Select “All” to view all checks


 Select a “Driver”, Select the “Order”, then Select “Map”

How Assign the Driver to the Order

Select the “Order”, Select the “Driver”


 

How to View/Send Map Directions for an Order

Select the “Driver” then click the “Order”, and finally click the “Map” button


Directions to the destination can now be seen

Note: You may select “Print” to print out directions to give to driver or select “Email” or “Phone” and the driver will receive the directions on their phone.

(Phone number and Email must be set up in the BOH for the user to receive directions)


Select the “X” to close the screen


Assigning the Driver “Out” for a Delivery

Select the “Order” then the “Driver”



Next, Select the “Driver” then click “Departure”

PLEASE NOTE: IF YOU WOULD LIKE TO TAKE A SPECIFIC ORDER, YOU WILL NEED TO HIGHLIGHT THAT ORDER AND THEN CLICK DEPARTURE



Select the “Out” tab and you will see the driver out for delivery


If Paying Delivery by Credit Card:

Select the order and then select “Pay Check”


Select “Credit Card”


Select “Manual” and type in the credit card information, then select “Process”


Select “Submit” after credit card is accepted

Then Navigate back to the Phone Order Screen, click “Out”, then Select the “Order”, and finally select “Arrival”


PLEASE NOTE: TO ADD A TIP TO THE CREDIT CARD, THIS MUST BE DONE ON THE BATCH AND TIP ADJUSTMENT SCREEN


If Paying Delivery with Cash:

Select “All” to view all checks


Select a “Driver” and then select the “Order” and press “Departure”


Select “Out” This shows the driver is out for delivery, to finish the order select the order and press “Arrival”


It will now prompt you to the payment screen (if the customer hasn’t paid yet) Select the payment and select “Enter”


Select the “Complete” tab to view the transaction is now complete






    • Related Articles

    • Delivery Zones

      How to create a Delivery Zone: Select “Settings”, “Store”, “Delivery Zone”   Select “Add”        Select the tools to create a zone, then fill in the name of the zone and charges with delivery time. Select “Save” Delivery Zone Created NOTE: Make sure ...

    • Price Levels for Food Delivery Channels

      Page Navigation: My Stores >> Settings >> Store >> Settings >> Application settings   Price levels should be configured for the food delivery platforms.   The available delivery platforms should be listed with the price level field to enter the ...

    • Delivery Zones

    • Delivery Zones

      BOH Manuals Delivery Zones To get to delivery zones go to Settings>Store>Delivery Zone Click on add Click on the “create a delivery zone option” Draw or drag and drop your delivery zone Name it, give it a charge, and an expected delivery time Click ...

    • DoorDash Drive 2024

      Introduction This document explains about DoorDash Drive, where the DoorDash integration provides a Driver for Web Orders and Call Center. DoorDash (DD) is a software service that connects local Consumers to local Restaurants, with delivery made ...