Feedback Module

Feedback Module

Linga Feedback App Settings

 To adjust your store’s settings for Linga feedback App, navigate to your store’s settings: Store -> Feedback App Settings

 

In this screen, you will see a set of settings which you can use to customize your Feedback app.

 


 

To get your customers feedback, you can define and ask your customers a question for them evaluate your services, in the ‘Feedback Question Title’ field. 

To enable and preset answer options (up to 4) that will be displayed on your Feedback App’s screen, you should enable the toggles that can be seen next to the related answer and then, you can select a corresponding emoji to that answer. (You can enable as much answer as your choice)

 

You can enable ‘Enable Second Question’ to define a second question for chosen (by checking check boxes for related answers) preset answers. Then, you can display up to 4 fast responses that can be used by your customers to answer your second question.

 

Linga Feedback App Screen

 

Now that you completed defining your settings, you can start using Linga feedback App on your devices.

 

You can download the app from Play Store or App Store, and then launch it on your device. Make sure that you have enough licenses for the devices that you will run the app on.

 

Once you downloaded and installed the app on your device, you can login to the app by using your Backoffice credentials.

 

                                                                                                                                                                                                                                                                                                            

In the main screen, you can see your preset question and answers with matching emogies as you set in Linga Backoffice. If you set a second question, when user taps the related answer, the second question screen will appear. On this screen, customers may answer to the second question by choosing a quick answer, leave their surname or nickname, e-mail address, phone, or a comment. The information left by customers is used to be display statistics on Feedback App Dashboard in Linga Backoffice.




Feedback App Dashboard

 

Feedback App Dashboard is one of the dashboards that Linga Backoffice provides statistics, according to the customers’ reactions to the restaurant’s services. Feedback App Dashboard tab can be seen in Dashboard screen and it can be navigated by clicking ‘Dashboard’ option on the left menu.

 


 

 

                                                                                                                                                                              

On Feedback App Dashboard, you can see the percentage of the answers given to your first question, customer surname or nickname, comment and contact information, is these are given by the customers.

 


Syncing Feedback App Settings

 

When you modify and update your settings for Feedback App in Linga Backoffice, you should first save and then publish your changes by clicking the ‘publish’ icon on the top of the screen.

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

Then you should sync your device by tapping the icon that can be found on the left-bottom side of the screen, you will be prompted to provide your credentials to sync the app. Once you enter you username and password and tap ‘Login’, the app will be synced and an update info pop-up will be displayed.

           

                       



    • Related Articles

    • Customer Information

      Customers > Customer Info Here you can see the customers that have been entered in on the front of the house. Unlike in Enterprise, at the store level you do not have the ability to add or edit customers here. You can export the customer list to ...

    • Customer Display (CDS)

      Note: This information is available in a Word document and PDF file at the bottom of the page.  How to setup the Customer Display: Make sure the “Linga CDS” application is launched on iPad that will be used for Customer Display On the Service iPad ...

    • Store Level Customer Edit

      Introduction: In the current system, users are not allowed to edit the customer at the store level. This document describes the edit option provided to update the customer info at the store level. Implementation in Back Office: Page Navigation: My ...

    • Customer Display Screen (CDS)

      Sync Main and Display iPad   -           Download the “Linga Customer Display” Application from the Apple App Store onto the iPad that will be used for the customer display. -          Ensure the displa iPad is on the same network as your cashier ...

    • Linga Settings

      To edit Linga settings, navigate to: Settings -> Store -> Settings (Top Menu)   Log Off After Each Sale -          Once payment is accepted on the check it will log that user off and require reentry of passcode to place next order. This setting is ...