Getting Started With Order Connect

Getting Started With Order Connect




Navigation:
Log into the Back Office. Select Order Connect > Getting Started

The Getting Started page is separated into 4 sections:

  1. (1) Location Information

    1. The Location tab collects the Store's location details. Some details will be auto-populated from the Store's Settings and be displayed with an editable option, allowing you to update them as needed.

      1. Ensure the Location Name, Street Address, City, State and ZipCode are correctly entered.


      2. Once ready, click Continue.

  2. (2) Store Info

    1. The Store Info tab displays the Store Name which will be auto-populated from the store information available in the Store's Settings.
    2. Next, set the Order Platform Price Level for Menu Items and Modifiers %.

    3. When the Auto Accept Order toggle is enabled (set to YES): Orders will automatically be accepted and the predefined Prep Time is applied. The provider sends the Acceptance Acknowledgement and Estimated Prep Time directly to the customer, even if the POS is offline or before the Order has been received by the POS.

    4. When ready, click Continue. Once this step is completed, both the Location and Store Information will be successfully created in Order Connect.

  3. (3) Contact

    1. Providing contact details is mandatory. If our team faces any issues during setup, they will reach out to the specified contact person under this tab to assist with resolving the issue.

      1. Enter the following information for the individual:
        1. Name
        2. Email
        3. Phone number
      2. When ready, click Continue. The button won't be clickable until all 3 required fields have been entered.

  4. (4) Activate

    1. The Activate tab is where a Store will be activated to use Order Connect.


      1. Click Connect.
      2. The Status will change from Not Connected to Connected.
      3. A confirmation message will appear, indicating that onboarding was successfully completed.
      4. Upon successful activation, Menu Publishing to Order Connect will occur and the system will automatically redirect you to the Manage Providers page to continue the onboarding process.