Kitchen Display System

Kitchen Display System

Note:  This information is available in a Word document and PDF file at the bottom of the page. 

Introduction

Kitchen Display System (KDS) is a digital screen connected to the POS system, routing items to the appropriate kitchen station to reduce serving time and to improve food quality. Designed to be working on touch screen devices, KDS helps its users to manage their serving processes in an easy and reliable way. This document covers and describes key functionalities of the KDS application.


1.Defining a New Device for Kitchen Display System Usage

In order to use a device in Kitchen Display System, a device must be first defined in the back office as follows:

Login to back office with your account credentials.

In ‘My Stores’ page, select the store for which you want to add a KDS device.

On the left menu, click ‘Settings’ and then click ‘Printer Configuration’.


Click ‘Kitchen Printers’ tab



Click ‘Kitchen Printer’ button


In this screen, you can see mandatory and optional fields to define your device.



1.1  Mandatory Fields

 

Type: Type of the kitchen printer (printer / KDS). You should select ‘KDS’ option.

Name: Name of the KDS device. (e.g. KDS_Expo, GrillKDS, Desserts…)

IP Address: Local IP of the KDS device.

 

1.2  Options

 

Expo Device: Enable if the device is to be an ‘Expo’ device.

Expo Printer IP Address: Local IP address of printer connected to expo device. Expo printers prints order summaries if needed.

Enable Service Type Restriction: Enable and select the service types restricted for the KDS device.



Apply To All Categories: Enable if the KDS device is to be set to display all the categories defined in back office. (Selecting categories to be displayed on KDS devices will be further explained in the next section).

Apply To All Menu Items: This option is visible only if ‘Apply To All Categories’ option is enabled. Enable this option if the KDS device is to be set to display all the menu items defined in back office. (Selecting menu items to be displayed on KDS devices will be further explained in the next section).
 


1.     Click the ‘Save’ button




You can also change name, enter a new IP address or options already selected by clicking update icon.

You can delete a device by clicking delete icon.

1.3    Selecting and Adding a New KDS Device to Display Items Under a Category

On the left menu, under ‘Product/Items’, click ‘Categories’


KDS devices (and Kitchen Printers) which will receive information when an item from a category is ordered, are listed in ‘Printers’ column.


Click update icon

Click the ‘Kitchen Printers’ field. Printers that can be added to the category are listed


Select the printer to be added

Click ‘Update’ button  


Your KDS device is added to display the category


 

1.4  Selecting and Adding a New KDS Device to Display Items Under a Subcategory

On the left menu, under ‘Product/Items’, click ‘Sub Categories’


KDS devices (and Kitchen Printers) which will receive information when an item from a subcategory is ordered, are listed in ‘Printers’ column


Click update icon

Click the ‘Kitchen Printers’ field. Printers that can be added to the subcategory are listed


Select the printer to be added

Click ‘Update’ button



Your KDS device is added to display the subcategory


1.4  Selecting and Adding a KDS Device to Display a Menu Item

On the left menu, under ‘Product/Items’, click ‘Products/Items’


KDS devices (and Kitchen Printers) are listed in ‘Printers’ column


Click update button

Click the ‘Kitchen Printers’ field. Printers that can be added to the menu item are listed


Select the printer to be added

Click ‘Update’ button


Your KDS device is added to display the menu item


Important! Once you defined your device or you made changes in category, subcategory or menu item settings for your device, you must publish your updates for these changes to take effect. (Click       icon at top right of the screen in the back office)

 

1.6. KDS Configuration

You can edit and personalize KDS configuration settings depending on your needs.

To do this:

1.    Login to back office with your account credentials

2.    Select the store for which you want to change a KDS configuration settings

3.    On the left menu, click ‘Settings’ and then click ‘Printer Configuration’

4.    Click ‘KDS Configuration’ tab

5.    Make your changes and click ‘Update Configuration’ button




Table name: Enable this option if you want table names to be displayed in checks.

Check number: Enable this option if you want check numbers to be displayed in checks.

Time: Enable this option if you want preparation time to be displayed in checks.

Server name: Enable this option if you want server names to be displayed in checks.

Server type: Enable this option if you want server types to be displayed in checks.

Seat number: Enable this option if you want seat numbers to be displayed in checks.

Notes: Enable this option if you want notes to be displayed in checks.

KDS Done Button: Enable this option if you want to use ‘Serve’ button on KDS devices (except expo).

Modifier Color: Select the modifiers display color.

Add-on Color: Select the add-ons display color.

Check Status Color(s): Select the Check Status display color. Colors change depending on completion of the period set in ‘Mins’ fields.

 

Important! Once you changed KDS Configurations settings, you must ‘Sync’ your devices for retrieving last updates

 

2. KDS Screens

 

2.1 Login Screen

You can login to KDS application using your account credentials. Below, you can see KDS login screen:


2.2 Expo Device Screen

Expo devices are used for displaying all orders for the kitchen, allowing one-stop order processing and control of the preparation times. In expo devices, you can bump, recall orders or you can select items ready to serve from a touch screen device. An expo device looks like the following:


Connection Status: Connection status icon appears green when connected (and red when disconnected).

Expected Order: Number of processing orders.

Device Name: Device name set in the back office.

Table name: For table services, table name/number defined in back office. For delivery, e.g. ‘Walkin’.

Check number: Rank of the check between all the checks displayed on the screen.

Server name: Name of the serving employee.

Service type: e.g. Table, ToGo, Phone ToGo, Phone Delivery etc.

Timer: Time counter starting to count when orders is first received by the device.

Recall button: Bumped orders can be recalled and processed again. When a check is recalled, all the checks are reordered in a way that the recalled check is displayed as first check appearing on the screen. A recalled check is encircled in green and ‘RESEND’ word appears above the check.


Seat Number: Seat number (for table service).

Bump Button: When the preparation process is completed for each item in an order, you can touch ‘Bump’ button to denote that items are ready to be served. When ‘Bump’ button is touched, the check disappears but can be recalled by clicking ‘Recall’.

OKAY Button: When an order is voided for some reason, the check related to this order appears red and you can touch ‘OKAY’ button to clear away your screen.

Item (preparation) status icon: Item preparation status in an order can be changed by touching related item in the card

In the first touch, icon gets yellow, which means that the item is in preparation

In the second touch, icon gets green, which means that the item gets ready to be served

Settings Menu: Under the settings menu, you can find options to sync latest configuration from the back office or sorting and display options which are detailed below:

Sync Config: Once you changed KDS configuration settings and clicked the ‘Update Configuration’ button, you should touch ‘SYNC CONFIG’ option on your KDS devices from settings menu, for these changes to synchronize with the your KDS devices


Theme: KDS application offers two themes: Dark and Light


Setting the number of checks to be displayed: At the top of the ‘Settings Menu’, you can see options like ‘x8, x9

 

These are check displaying options that KDS application calculates depending on the screen size of your device and these options may vary from device to device

Sort: You can sort checks on the screen in an ascending or descending order, according to their service type or on the name of the employee in charge of the service of the customer order. (e.g. first touch on ‘service type’ will sort checks in an ascending order and in second touch in a descending order)

Logout: To logout from KDS application, you can touch the ‘Logout’ option from the settings menu. Then, you will be prompted to enter your password as the confirmation that you did not mistakenly select to logout


Card Styles: You can select displaying style in your device in the ‘Settings’ menu between two options: ‘Free’ and ‘Row’ styles

FREE: The ‘FREE’ format is developed for the purposes of using screen size in an optimal way and displaying as many cards as the screen size of the device allows.

If the maximum number of cards that can be displayed on the screen is reached and a new card that does not fit in the current screen composition needs to be displayed, the screen will expand to the right to display the new card. In this case, the last card can be seen by sliding the screen to the right.

ROW: The ‘ROW’ format offers a static card size for display. Static card size is calculated by the KDS app, depending on device’s screen size and the option selected from ‘Settings’ menu.


For orders that exceed the standard card size, other items in the card can be seen with paging up or down

2.3 Non-Expo Device Screen

Non-expo KDS devices can be used in such a purpose to divide orders in different stations according to the categories to menu-items, for instance

In an expo device, you can change item preparation status by touching preparation status icons next to the items and when the status of an item is changed, this change will be broadcasted to each device in Kitchen Display System


If all the items in an order are ready to be served, user can touch ‘Serve’ button to set to ready all the items’ status in the order. When user touches ‘Serve’ button, the check disappears in the non expo device, whereas all the items’ status are set automatically to ‘Ready to serve’ (Green) in the expo device. (However, when user touches an item to adjust its status to ‘not ready’ or ‘in preparation’ (yellow), the card will reappear in non-expo devices)

In the ‘Settings’ menu, you can select your devices displaying, card ordering settings as described in earlier sections

If all the items in an order are ready to be served, user can touch ‘Serve’ button to set to ready all the items’ status in the order. When user touches ‘Serve’ button, the check disappears in the non expo device, whereas all the items’ status are set automatically to ‘Ready to serve’ (Green) in the expo device. (However, when user touches an item to adjust its status to ‘not ready’ or ‘in preparation’ (yellow), the card will reappear in non-expo devices)

In the ‘Settings’ menu, you can select your devices displaying, card ordering settings as described in earlier sections












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