Offline Mode in POS
Navigation: Log into POS then select
POS Operations > POS Settings
The toggle Offline Mode under
POS settings enables you to switch the device between Offline and Online and will be Disabled
by Default.
Offline Mode Toggle
- When the Offline Mode toggle is
Enabled, the system works in Offline, which means payments, employee clock in etc. will be
stored locally.
- When an Offline payment is made by using Magtek, the toggle will automatically be enabled.
- When Disabled, the system then works
in Online mode.
Allow Offline Payment Toggle
- The Allow Offline Payment will be Enabled by default.
- If the toggle is Enabled then you will be able to take payment in Offline mode.
- If the toggle is Disabled, you will not be able to take CC payment (Magtek) in the Offline Mode or when the Magtek server is down.

Existing Offline Mode
Upon enabling the toggle, a pop-up with the following message appears: 'Your device is offline. Payments will
be taken in offline mode. Make sure to authorize your offline payment. Next network connectivity will be done after
15 minutes.’
Batch Screen Impacts
- When a Sale is completed
while the Offline Mode toggle is enabled: the offline Check will appear on the
Batch/Tip Adjustment screen, highlighted in Light Red.

When the Process
Offline toggle is selected, or Submit Batch is selected while in Offline mode, the Application
is in Offline Mode pop up appears.

After processing online,
the failure checks will be highlighted in a
red color on the Batch
screen.

When the failed checks (red color) are clicked, the ‘Error
in [check number], Please contact support to remove them’ pop-up
appears.

Batch Device Condition
When the network is restored after making Offline transactions
(with Offline Mode enabled) from the Batch device, the pop-up ‘Offline
payments are available. Do you want to process it?’ appears, with
Yes and No options.
- If Yes is selected, Offline
checks will be processed offline
- If No is selected, the pop up
will be triggered in POS after 15 mins
- Note: The Batch device selected from Application Settings will
have the provision to perform the above functionality.

When the internet connection is restored with Offline
transactions having been made while the system was in Offline mode, the
following pop-up will appear on the Batch device: ‘You have [count of]
offline transactions in Batch. Make sure to authorize offline transactions in
the Batch screen’.
The above message will also appear on all
POS screens. If there are no offline transactions, the pop-up will not
appear.
The number count of Offline transactions
will be updated every 15 minutes in POS.
Once the checks have been processed, the alert
message will be removed from POS.
Any error / invalid offline checks will also be
added along with the valid offline transactions in the alert messages.
Tips cannot be applied to Offline transactions, and
the pop-up message ‘Tip cannot be adjusted for offline checks before
clicking process offline’ will appear.
When the internet connection is restored: the list of Offline
checks will appear, along with the Process Offline toggle enabled
and the Submit Batch button will be available on the Batch
screen.
Offline Mode Screens in POS
When the Offline Mode toggle is enabled,
the following functionalities will not work and the ‘Application is in
Offline mode” pop-up appears.
Submit
Batch, Process Offline, Till, Reports, Audit, Pay In, Pay Out, 86 List, Refund,
and Batch/Tip Adjustment.
Limitations in POS while
the System is in Offline Mode
When the system is in Offline mode:
The Back Office to POS connection won’t function (sync won’t be available), and the POS to Redis Server will also stop. Any Checks from a POS Node will not be reflected in other Nodes.
After closing a sale in Offline mode, it will not reflect in Back Office Reports.
Close Days will not occur. However, the Auto Batch process will still apply for those transactions which are posted to backoffice
Till, Report, and Audit won’t work.
Refund will not apply.
Memberships, Customers and House account can’t be created.
Special Notes
When the network is available and if Printers are connected with Intranet and the Offline Mode toggle is enabled, the IP address printers (Kitchen printers, Receipt printers) will continue to work.
Cash Drawer will continue to function since it’s connected on IP(through Intranet).
When the Offline Mode toggle is enabled, application should allow to perform Clock-in/out or Break in/out and it will stored locally. Once an internet connection is re-established, then it will be posted to Back Office.
The system will check the device's online or offline status every 15 minutes. Once the connection is restored, POS will transfer all offline data to the back office.
Recommendation: When in Offline Mode, do not accept Debit Card payment from the customer, as the transaction will be Declined.
Error Transaction Alert through Notification
While performing Auto
close the day: if there are any Magtek error transactions, then you will
be notified via the account's registered Email Address (under Notification Settings).