Offline Mode in POS

Offline Mode Toggle

1. When the Offline Mode toggle is Enabled, the system works in Offline, which means payments, employee clock in etc. will be stored locally.
   
2. When an Offline payment is made by using Magtek, the toggle will automatically be enabled.
   
3. When Disabled, the system then works in Online mode.
   

Allow Offline Payment Toggle

1. The Allow Offline Payment will be Enabled by default.
   
2. If the toggle is Enabled then you will be able to take payment in Offline mode.
   
3. If the toggle is Disabled, you will not be able to take CC payment (Magtek) in the Offline Mode or when the Magtek server is down.
   

Existing Offline Mode

Batch Screen Impacts

1. When a Sale is completed while the Offline Mode toggle is enabled: the offline Check will appear on the Batch/Tip Adjustment screen, highlighted in Light Red.
   
   
   
2. When the Process Offline toggle is selected, or Submit Batch is selected while in Offline mode, the Application is in Offline Mode pop up appears.
   
   
   
3. After processing online, the failure checks will be highlighted in a red color on the Batch screen.
   
   
   
4. When the failed checks (red color) are clicked, the ‘Error in [check number], Please contact support to remove them’ pop-up appears.
   

Batch Device Condition

When the network is restored after making Offline transactions (with Offline Mode enabled) from the Batch device, the pop-up ‘Offline payments are available. Do you want to process it?’ appears, with Yes and No options.

1. If Yes is selected, Offline checks will be processed offline
   
2. If No is selected, the pop up will be triggered in POS after 15 mins
   
3. Note: The Batch device selected from Application Settings will have the provision to perform the above functionality.
   

When the internet connection is restored with Offline transactions having been made while the system was in Offline mode, the following pop-up will appear on the Batch device: ‘You have [count of] offline transactions in Batch. Make sure to authorize offline transactions in the Batch screen’.

1. The above message will also appear on all POS screens. If there are no offline transactions, the pop-up will not appear.
   
2. The number count of Offline transactions will be updated every 15 minutes in POS.
   
3. Once the checks have been processed, the alert message will be removed from POS.
   
4. Any error / invalid offline checks will also be added along with the valid offline transactions in the alert messages.
   
5. Tips cannot be applied to Offline transactions, and the pop-up message ‘Tip cannot be adjusted for offline checks before clicking process offline’ will appear.
   
6. When the internet connection is restored: the list of Offline checks will appear, along with the Process Offline toggle enabled and the Submit Batch button will be available on the Batch screen.
   

Offline Mode Screens in POS

When the Offline Mode toggle is enabled, the following functionalities will not work and the ‘Application is in Offline mode” pop-up appears.

Limitations in POS while the System is in Offline Mode

1. The Back Office to POS connection won’t function (sync won’t be available), and the POS to Redis Server will also stop. Any Checks from a POS Node will not be reflected in other Nodes.
2. After closing a sale in Offline mode, it will not reflect in Back Office Reports.
3. Close Days will not occur. However, the Auto Batch process will still apply for those transactions which are posted to backoffice
4. Till, Report, and Audit won’t work.
5. Refund will not apply. 
6. Memberships, Customers and House account can’t be created.
   

Special Notes

1. When the network is available and if Printers are connected with Intranet and the Offline Mode toggle is enabled, the IP address printers (Kitchen printers, Receipt printers) will continue to work.
   
2. Cash Drawer will continue to function since it’s connected on IP(through Intranet). 
3. When the Offline Mode toggle is enabled, application should allow to perform Clock-in/out or Break in/out and it will stored locally. Once an internet connection is re-established, then it will be posted to Back Office.
4. The system will check the device's online or offline status every 15 minutes.  Once the connection is restored, POS will transfer all offline data to the back office. 
5. Recommendation: When in Offline Mode, do not accept Debit Card payment from the customer, as the transaction is more likely to be Declined (due to insufficient funds or bank declines).
   

Error Transaction Alert through Notification

While performing Auto close the day: if there are any Magtek error transactions, then you will be notified via the account's registered Email Address (under Notification Settings).