POS: Phone / Web Orders - Out Tab

POS: Phone / Web Orders - Out Tab



Orders that display in the Out tab are Delivery orders that have been assigned to a Driver and that driver Departed.



Sorting Orders

Use the filters at the top of the tab to quickly sort the orders.


  1. All – All orders that are out for delivery (Store Delivery, Phone Delivery and Web Delivery).
  2. Delivery - Delivery orders out for delivery that were placed in store or over the phone.
  3. Web Order – Delivery orders out for delivery that were placed online.
  4. Paid – Delivery orders out for delivery that have a full payment on the order.
  5. Unpaid – Delivery orders out for delivery that have no payment or a partial payment on the order.


Display Columns


  1. Check #: The system generated Number for the specific Order.
  2. Customer Name: The Name of the Customer who placed the Order.
  3. Total: The Total amount of the Order.
  4. Payt. Status: Indicates if the order is Paid or Unpaid. Unpaid will display in Red.
  5. Type: Indicates the Order Type (Store Delivery, Phone Delivery, or Web Delivery)
  6. Zone: Identifies the Delivery area or region assigned to the Order - helping organize deliveries efficiently.
  7. Delivery Address: The Delivery address field specifies the customer’s location where the Order needs to be delivered. Only a partial address is shown on the screen. Tap on the address to see the full address.
  8. Phone: Displays the customer's contact number for communication regarding their Order.
  9. Recv Time: The Time the Order was received. HH:MM - only displays in 24 hr time measurement (otherwise known as military time).
  10. Order No: The unique identifier for tracking and managing an Order.
  11. Driver: The Name of the Driver assigned to the Order.
  12. Order Progress: Displays the ETA for the order and has a progress bar that changes color as the time elapses. ETA is based on when the driver is marked as departed and Google maps estimated time to drive to the address.
​

Bottom Navigation

  1. Add – Start a new Order
  2. Edit – This button is greyed out on the Out tab. Orders cannot be edited once they are out for delivery. 
  3. Departure – This button is greyed out on the Out tab. 
  4. Arrival – Tap on an order and tap Arrival to mark the delivery order complete. If there is no payment or a partial payment on the order, a cash payment box will appear to enter the cash amount provided to the driver for the order. 
  5. Cancel Order – This button is greyed out on the Out tab. Orders cannot be canceled once they are out for delivery.
  6. Pay Check – Tap an unpaid order and tap Pay Check to open the order to the payment screen.
  7. Print – Tap an order and tap Print to print the customer receipt
  8. Operations – Tap to open the Operations navigation
​

To Reassign a Driver to an Order

Tap the Order and then tap on the Name of the new Driver in the Active Driver pane.

If the Driver is not clocked in, the message 'Driver is offline. Still do you want to continue?' will appear. Click Yes to assign to that driver anyway. Click No to cancel the Driver assignment and select a different Driver.

    • Related Articles

    • POS: Phone / Web Orders - Complete Tab

      Orders that display in the Out tab are completed For Here, To Go and Delivery orders. For Here and To Go orders are completed once the Order has been paid in full and closed using the Submit button on the payment screen. Delivery orders are complete ...

    • POS: Phone / Web Orders - Future Tab

      Order types that display on the Future tab are For Here, To Go, Delivery and Web Orders that were marked for Later (In-Store) or Future (Online). Sorting Use the filters to quickly sort the orders on the Future tab. All (default) – All future orders ...

    • POS: Phone / Web Orders - New Tab

      Order types that display on the Phone/Web Orders - New tab are For Here, To Go, Delivery and Web Orders. New orders are ones that have not departed for delivery, have not been closed, are not future orders, and have not been voided. Sorting You can ...

    • POS: Phone / Web Orders - Overview

      Navigation Navigating to the Phone/Web Orders Tab Delivery From the Log In screen, click the Delivery button. Enter your PIN then click Continue. The Phone/Web Orders screen appears on the New tab with the Delivery filter enabled. Phone Order From ...

    • POS: Phone / Web Orders - Driver Tracking

      Back Office Settings Requirements Prerequisite for Drivers In Back Office for your Store: Select User Management > Users. The selected user's Role options must include Driver (the Driver toggle must be enabled). Prerequisite for Online/Offline ...