Retail POS: Void Tab

Retail POS: Void Tab


The Void tab displays Voided Receipts, and you can search by Receipt No (Number). Also, the page displays a table which contains the following columns:
  1. Receipt Number - Receipt Number of the closed Receipts should be displayed
  2. Transaction time - Time of the Receipts closed will be displayed
  3. Customer - Name of the customer will be displayed
  4. Reason - Reason for void should be displayed
  5. Receipt Total - Total of the Receipt will be displayed
  6. Employee - Name of employee handled the Receipt will be displayed
  7. Print Receipt - You can print a Receipt by selecting it then clicking Re-Print Receipt
  1. To the right of a row is View Receipt  - When clicked, the Receipt will be viewed.


The bottom of the table displays the following:     
  1. Receipt Total - Total amount of the Receipts under the Closed tab 
  2. Average Amount - The Average amount of the Receipt under the Closed tab


Before Batch / Before Close Day for Sale and Auth Payments

For Auth payments, before batch and for Sale Payments before close day: when user a receipt is selected then Return is clicked: the Void Item and Void All options appear on the Order screen.

Void All

To void an entire Receipt, select Void All.
  1. On the VOID pop-up that appears:
    1. Select a Void Reason or enter a Custom Reason (mandatory).
    2. The Void Amount is auto-populated and is not editable.
    3. The Customer and their mode of payment will be populated by default, or you can Add a Customer.
    4. Return By will have modes of payment available for the void.
    5. After the amount is Voided, the Void Completed confirmation will appear which displays the Amount Voided with subtotal, Tax and total.

      1. Print Receipt – void receipt will be printed (if a printer is connected).

  2. Done - When clicked, you're redirected to the Order screen



Void Items

To Void particular item on the Receipt, select the items to void then click Void items. The Void pop-up appears, like the above Void All scenario. When done, you're redirected to the Void screen where the selected Retail Item(s) amount will be refunded.