Servme Integration

Servme Integration



Prerequisites

  1. An active Servme account configured with Linga POS integration. Please contact POS support to get the API Key, Store ID, Account ID, Employee User ID, and Employee User Token which are required to configure the Servme integration.
  2. Close and Update the Order Webhook URL from Servme.

Exclusions and Limitations

  1. Existing Linga customers will not be available in Servme.
  2. Merging Checks within this integration can disrupt Reservation status and reporting in Servme. To ensure accurate tracking: avoid using this function for Reservations made through Servme.
  3. Any Refunds made will not be reflected in Servme.
  4. If a Check is split in the POS system: any newly created Check won’t appear in Servme, which only keeps track of the original Check's Status and Menu Items.
  5. Void transactions will be marked left in Servme but excluded from the Servme Daily Report.
  6. Only Menu Items (excluding Modifiers) and Check details are included in the Servme Daily Report.

Data Flow and Notifications

  1. Servme notifies Linga POS only after the Guest arrives and the Reservation is marked as Arrived.

  2. The following information is shared from Linga POS to Servme.
    1. Guest Count updates
    2. Menu Items
    3. Invoice details: including payment methods, currency and discount amount
    4. Changes to the Reservation Table assignment

Enable Servme Integration

Navigation: Log into Back Office. On the left-side pane, select Home then Integration Hub.


  1. On the Integration Hub page, select Browse and Subscribe Integrations.


  2. Under the Reservation Management section: within the SerVme integration tile click Add.


  3. In the Disclaimer page that appears: after selecting the Terms and Conditions box at the bottom left, click Confirm at the upper right. You will be redirected to the Configure and Manage Integrations page.

Update the Servme Webhook URL

Navigation: For your Store: on the left-side pane, select Settings then under Integrations section select Web Hooks.
  1. Enable the Close Order Web Hooks Is Active and Update Order Web Hooks Is Active toggles (set both to YES).

  2. Update Close Order Web Hooks and Update Order Web Hooks fields with webhook URLs from Servme.

 

Post Integration Activations

New Reservation

  1. A Reservation is assigned to a Table and marked Arrived in Servme.

  2. POS will receive it and will display under the Check Status > Active section with the following assigned information as Column values:

    1. Table of Tab
    2. Check No (Number)
    3. Type of Service
    4. Time Open (the time the Check was made)
    5. People (number of occupants at the Table)
    6. Server type
    7. Check Total
    8. Check Amount Per Customer

  3. Select the Check then click Open Check.


  4. Once the Check is opened in POS, the Order can be taken. The customer’s name will be displayed at the top.


  5. Click the Customer's Name to view their personal details and any Reservation notes.




Close Check in POS

  1. When an employee closes a Check with full payment in POS, then Servme will be automatically notified with invoice information included.


  2. Invoice details can be viewed in Servme under the reservation history of the Customer.

     


Transfer Table Reservation

To move a Check to another Table:
  1. On the main POS page: select the Table Layout tab (next to Check Status), then select the Transfer option at the bottom.


  2. Choose Transfer to Table, then select the source Table Number. The assigned Check will appear under the middle Checks section. Select the Check, then select the destination Table Number. When you're ready to transfer the Check, click Done.


  3. The updated Table Number will appear on the Check in Servme, and the Table will be moved accordingly.


Payments

  1. On the Order screen, click on Payment at the bottom-right of the screen.


  2. Enter the Amount then select the Payment Method, such as cash, loyalty, gift card, etc.



  3. When ready to submit payment, click Submit.


  4. The Payment details will appear in Servme’s Daily Report.


Discount

Before creating an Invoice: apply a Discount:


  1. On the Order screen, click Option on the bottom bar. Then on the Check Option pop-up click Discount.


  2. On the Discounts pop-up: select the type of Discount.


  3. After closing the Check: the Discount details can be viewed in Servme by navigating to Analytics. For the Daily Report, view the Discount column.





Customer Count Update

  1. Guest Counts can be increased by clicking the Plus button on the top left under the Customer's Name. The Customer Count will then be added.



  2. The update will be instantly reflected in Servme.

    • Related Articles

    • Enable PUC Integration

      PUC Integration workflow: Step 1: Placing an order.   Customer can login to the online order app/website and places an order via OLO. Step 2:  Receiving the order.  Once the order is received by the POS a pick-up code need to be generated. Step 3: ...

    • Magento Integration

      Magento Integration – User Manual PLEASE READ THIS MANUAL BEFORE INTEGRATING MAGENTO WITH THE POS APPLICATION TO ENSURE THE SYNCHRONIZATION PROCESS RUNS SMOOTHLY. See the attached file for a copy of this manual, which includes screenshots for a ...

    • Wix Integration Manual

      Wix Integration – User Manual PLEASE READ THIS MANUAL BEFORE INTEGRATING WIX WITH THE POS APPLICATION TO ENSURE THESYNCHRONIZATION PROCESS RUNS SMOOTHLY. See the attached file for a copy of this manual, which includes screenshots for a visual ...

    • Octopus Integration – User Manual

      Octopus Integration – User Manual 1. About This Manual v This manual documents how to connect Octopus to the Linga application. v Please read this manual before integrating Octopus with Linga to ensure proper synchronization. 2. Implementation In ...

    • ValuTec Integration

      Implementation in the Back Office:               Page Navigation: My Stores >> Settings >> Payment               A new option “Valutec” should be displayed when the payment type SPPax is chosen.                 By default, this option will be in ...