Setting Up Order Connect

Setting Up Order Connect


Note: To use the Order Connect integration, you must have a valid Online Ordering license and a completed Online Ordering configuration. For more information, see the Online Ordering Setup knowledge article.

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Navigation: Log into Back Office. On the left-side pane, click Order Connect

  1. On the Order Connect pop-up that appears, click Upgrade.


  2. The confirmation pop-up appears. Click OK or X Close to return to the home page.


  3. A member of our team will reach out directly to confirm proper readiness to use Order Connect.

  4. After subscribing, proceeding with implementing Order Connect will depend upon your subscription:

    1. Legacy

      1. Navigation: Log into your Store, then select Settings > Account License Settings > Enterprise Level
        1. License: After subscribing at the Enterprise level, you can assign the Order Connect add-on (at the Store level) to a specific store by enabling the Order Connect toggle (slide to the right) for that store. After confirming, click Save at the upper-right. The validation message will show ‘License settings saved successfully’.
          1. Note: If you buy Order Connect based on the number of Stores, it will show the number of Order Connect licenses available as the Max Stores number above the column header.

      2. Pro Level

        1. License: After subscribing, you can assign Store-level permission for the Order Connect by enabling the Order Connect toggle (slide to the right) for that store. After confirming, click Save at the upper-right. The ‘License settings saved successfully’ confirmation message appears

    2. SAAS

      1. Navigation: Log into your Store, then select Settings > Account License Settings (SAAS Level)
        1. License: After subscribing at the SAAS level (Multi Store), you can see the Order Connect add-on (at the Store level) to a specific store.

    3. Single Store

      1. License: After subscribing at the SAAS level (Single Store), you can see the Order Connect add-on (at the Store level) to a specific store. Ensure the intended Store is subscribed.

  5. When properly set up with Order Connect, proceed to the Getting Started Knowledge Article.