Zenpepper Order Throttling

Zenpepper Order Throttling

Making Settings:

 

Throttling settings need to be done under Zenpepper Admin. For this, you should login to Back Office and click ‘Web Order’ on the left menu, follow the path Stores -> Change Settings -> Throttling Settings.


Order throttling can be arranged at certain time intervals for each day. To do this, the requested service (Delivery-Curbside/Pickup) should be activated on the selected day and the required




Load Balancing Period, time period and maximum number of orders should be entered.

 

Setting Fields and Properties:

 

    • Delivery Preparation Time: Average Delivery Order Preparation time.

    • Pickup Preparation Time: Average Pickup Order Preparation time.

    • Start Time: The time that Throttling settings will start to be applied

    • End Time: End of the time that Throttling settings will be applied

    • Pickup/Curbside Enabled: Whether Throttling is active for Pickup/Curbside service or not 

    • Delivery Enabled: Whether Throttling is active for delivery service or not

    • Load Balancing Period: The time period specified in which the maximum number of orders accepted and expected to be prepared in the time specified for Pickup/Curbside or Delivery.

    • Maximum Orders: The maximum number of orders that can be prepared within the specified time.

    • Additional Wait Time: Additional time to be added to the order preparation time for each order that will be queued at the specified time.

 

 

Store’s Time Zone Settings

 

In order to avoid any confusion related to time zone, make sure that the time zone setting in the Store Time tab is set correctly set as the store’s location’s time zone.




Online Order Throttling Information



Estimated preparation time set in the Throttling Settings in the Zenpepper Admin page can be seen under the address section on the Zenpepper page.

 

Once an Order is placed for delivery, customer will be redirected to check out page where the estimated delivery is displayed.


 
In this example, it is set by the admin that only 1 order can be processed within 45 minutes, and 30 minutes of additional waiting time should be added for each subsequent delivery order. Therefore, in the screenshot above, the average preparation time of the order is 45 minutes.

 

If the number of received orders exceeds the number of orders set by admin in the Load Balancing Period, then the ‘Additional Wait Time’ will be added to the estimated time, hence, the ‘Estimated Delivery Time’ will be 45 + 30 = 75 minutes.



For pickup orders, it’s working in a similar way. Let’s suppose that the Pickup Preparation Time is 30 minutes, Load Balancing Period is 20 minutes, maximum orders is 2 and Additional Wait Time is 5 minutes.




If 2 orders are placed by customers within 20 minutes, for the 3rd (and for each successive orders), 5 minutes will be added to the preparation time for each order as it is set in the admin panel.

 



    • Related Articles

    • Online Ordering

      Note:  This information is available in a Word document and PDF file at the bottom of the page. You must be logged in as an Enterprise admin on the Enterprise level to access the Web Order License Settings How to Enable Web Order on BOH: On the ...
    • Enable Order Types

      Enabling Order Types: Select “Operation” Select “POS Settings” You will be able to enable/disable the order types After completed, scroll up and select “Save Changes” Changes have now been updated  
    • Online Order Dashboard

      Introduction In the current system we don’t have any dashboard for Online orders Requirement Dashboard need to be developed for Online sales at store level The dashboard should have the following details: -       Top Selling Item -       Top Selling ...
    • Delivery Zones

      How to create a Delivery Zone: Select “Settings”, “Store”, “Delivery Zone”   Select “Add”        Select the tools to create a zone, then fill in the name of the zone and charges with delivery time. Select “Save” Delivery Zone Created NOTE: Make sure ...
    • Online Ordering Future Order Time Enhancement

      Implementation in Zenpepper admin: Navigation: Login to BO >> Web Order >> Account (in Zenpepper) ·         Future Order will be available under Basic settings >> Services. ·         User can enable both Future Order and ASAP. ·         If user tries ...