POS: Factor 4 Payments

POS: Factor 4 Payments



Factor 4 is a Gift Card and a Loyalty Program provider. They empower businesses of all sizes to identify and monetize Customer Loyalty. This article describes the process of integrating Factor 4.


Changes in the Back Office (BO)

Navigation: Log into BO and select a Store, then navigate to Settings > Payments > Payment Methods

Settings

When SPPAX is chosen as the Payment Type, a new option Enable Factor 4 appears and will be Disabled (NO) by default but can be Enabled if needed.
  1. When enabled, then the Enable EBT toggle cannot be Enabled.
  2. Similarly, when Enable EBT is Enabled, then Enable Factor 4 toggle cannot be Enabled.

SPPAX Payment Method in BO 

When creating a new Payment Method (or updating an existing Payment Method), for the Payment Type dropdown select SPPax.


Reports

When payment is made using the Factor 4 card in POS, the respective sale will be reflected in all the payment related reports like Daily Tender, Account Balance Report, Sale Recap and Enterprise - Sale Recap Report, Cashier Out, Weekly Summary. When the Factor 4 cards are issued, the details will be updated in the Non-Sale Revenue section of the Sale Recap Report and Cashier Out Report. Also, the card issued details will be updated in Enterprise - Weekly Summary Report.

When the Factor 4 cards are issued, the details will be updated in the Non-Sale Revenue section of the Sale Recap and Cashier Out reports. Also, the card issued details will be updated in Enterprise - Weekly Summary Report.


POS


POS Settings

Navigation: Log into POS then select Settings > POS Settings


  1. The Factor 4 appears as an option under the Default Gift Card Type section. When selected, it will appear as the default on the Gift Card screen in POS (Check Options > Gift Card). 
  2. Note: When SPPAX payment is configured for the Store, the Factor 4 option appears under POS Settings.
  3. Factor 4 appears as the default Gift Card Type when the Check option is selected.

Gift Card

The new Factor 4 tab appears on the Gift Card screen (Factor 4 is the default option when selected under POS Settings). When selected, the screen displays the Card Number and Beginning Balance, with the following button options:

  1. Issue

    1. When no Pax is connected to the POS, a pop-up with the message ‘No Pax is connected…’ appears. This scenario also applies to Balance Check.


      1. When Issue is selected, a pop-up for entering the Amount will appear.
      2. When entering the Amount, it must be greater than 0.
        1. Select Clear to clear any already typed numbers.
        2. If no Amount needs to be entered, select Done. The pop-up is closed.
      3. After entering the Amount, select Continue. The Amount is sent to the SpPax device.
      4. Either swipe the card, or manually enter the Card Number, on the SpPax device.
      5. The masked Card Number and the Last 4 Digits appear on the Gift Card screen.
      6. Select Done. The updated card details appear on the Order screen.

    2. When the POS isn’t online, a pop-up with the message ‘Internet connection appears to be offline’ pop up appears in POS.
      1. This scenario also applies to Balance Check.
    1. Note: New cards cannot be issued.
    2. Factor 4 can be loaded or topped up only by cash or credit card. The amount to be loaded will be shown on the POS screen, similar to a menu item added to the check.



  1. Balance Check

    1. When Balance Check is selected, the request is sent to the SPPAX device.
    2. Either swipe the card, or manually enter the Card Number, on the device.
    3. The masked Card Number and the Last 4 Digits appear on the Gift Card screen.
    4. The available Balance on the Card appears on the Gift Card screen.
    5. When Done is selected, the Gift Card screen will be closed.



  2. Payment Screen

    1. After creating the sale, the SPPAX payment name appears on the Payment screen.
    2. Either swipe the Factor 4 card or enter the Card Number on the SPPAX device to complete payment.
      1. Note: The payment process will work the same as the SPPAX payment.

  3. Refund

    1. Factor 4 checks will be shown on the Refund screen. They can be refunded using the store’s payment methods (Cash, Credit Card, Membership, etc.).

    2. The options Refund Menu Items, Refund Without Receipt, and Refund will all apply for Factor 4 check refunds.
    3. Factor 4 payment method will not be available to refund Factor 4 checks and other Check types. 
    4. Note: Pre auth and Tip adjustment will not apply to Factor 4 checks.


Factor 4 Receipts

  1. When payment is completed using a Factor 4 card, the net Amount paid appears as the Pax Fac 4 line item below the Total.

                        

Balance Display on Receipts

POS

Merchant Copy

  1. The Factor 4 Balance left on the card will appear on the Merchant copy.
  2. The Balance will be the remaining value on the card after the sale was completed.
  3. It will appear below the Signature on the Merchant copy.

Customer Copy

  1. The Factor 4 Balance left on the card will appear on the Customer copy. 
  2. The Balance will be the remaining value on the card after the sale is completed. 
  3. It will appear below the Total amount on the Customer copy.


Notes:

  1. The Factor 4 Balance will appear while making a retrieve copy.
  2. When a check is reopened then payment is clicked and the receipt is printed: the Factor 4 Balance will appear on the Merchant and Customer copies.
  3. When a Factor 4 card is loaded and Merchant and Customer copies are printed: the Factor 4 Balance will appear in the same section.

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