Payment Process 

1. After the payment process is initiated on the device, the Transaction amount will be sent to the Terminal.
2. On the Terminal: insert / swipe / tap the card, and the response will be sent to the POS - whether the payment is a success or failure or timed out - from the Terminal. 

Void 

1. The Ingenico device must be connected to the POS and the Batch process must not have been completed.
   
2. Delete the payment from the Payment screen, and the full payment will be voided. 
3. After closing the check, it will be moved to the Closed tab. You can reopen the check then select void.
   
4. The Payment page appears and the message ‘Payment made on this check, kindly delete the payment to void the menu item’ will be displayed.
   

Batch 

1. On the Batch screen: all the successful and offline transactions appear, and Tips for each transaction can be changed or applied on the Batch screen before batching.
2. Ingenico payments will appear on the BO Batch screen for batching.
3. Auto Batch does not apply to Ingenico payments in POS. You must manually press Submit Batch to process the Checks.
4. On the Batch screen: Ingenico related payments appear along with Ingenico as the Device.
5. If the Batch is processing: the Submit button at the bottom of the screen will be disabled, and the loading graphic will be displayed until the Batch completes.
6. Tip adjustment for authorized payment can be done from the Batch screen.
7. All the transactions will appear under the Batch screen, and the Tip can be adjusted on the transaction from the Batch screen.
8. After initiating a Batch, a Tip cannot be applied.
   

Refund

1. Navigate to the Refund screen.
2. On the Refund screen: all the Checks placed on the selected Date will appear.
   

Refund with Receipt

1. Select the check to refund then select the Refund Check button. The Refund pop-up appears. 
2. On the Refund pop-up screen: all the Payment Types appear - including Ingenico. The Amount to be refunded also appears.
3. Provide the Reason to select the Payment Type. If attempting to select Payment Type before a Reason, a pop-up with the message 'Provide reason for Refund' appears.
4. After providing a Reason, select the payment then a pop-up with the message 'Do you want to refund?' Confirm Yes or No appears.
1. If Yes, the 'Refund Success' pop-up appears.
2. If No, you remain on the same screen.
5. After the refund: if you select Refund Check on the same check, the message 'Check is already refunded' will appear.

Refund Without Receipt

1. Select Refund Without Reference, The Refund pop-up appears. 
2. On the Refund pop-up screen: all the Payment Types appear - including Ingenico.
3. Provide the Reason to select the Payment Type. If attempting to select Payment Type before a Reason, a pop-up with the message 'Provide reason for Refund' appears.
   
4. The Amount to be refunded will not appear on the pop-up. You must manually enter the Amount.
   
5. After providing a Reason, select the payment then a pop-up with the message 'Do you want to refund?' Confirm Yes or No appears.
   
1. If Cash, the 'Refund Success' pop-up appear.
   
2. If Card payment - such as Ingenico - the Card screen appears. On the Card screen: swipe / tap / insert the card (EMV). The Amount will be refunded to the card and the 'Refund Success' pop-up appears.

Refund Menu Item

1. When Refund Menu Item is selected: select the Item on which the Amount the Customer wants a refund. Select the Refund Check or Refund Item button. 
2. After selecting a Menu Item, the Refund pop-up appears, which displays the Amount to be refunded.
3. To select the Payment Type, you must first provide a Reason. Otherwise, the ‘Provide reason for Refund’ appears.
4. After providing the Reason and the payment method Ingenico is selected, the message ‘Do you want to refund? Confirm’ appears with Yes and No options.
   
1. If Yes is selected: the Refund pop-up will be closed and a 'success' message will appear, indicating the completion of the Refund process.
   
2. If No is selected: you revert to the previous screen.
   

Payment Functionalities