Bank Deposit Amount

Navigation: Log into the BO for your Store, then select Settings > Payments > Till Settings

 

The Bank Deposit amount is configured under the Till Settings tab.

1. Click + Bank Deposit.
   
   
   
2. On the New Bank Deposit pane that appears: enter the Deposit Amount and Business Date, then click Save.
   
   
   
   
   
3. The Deposit Amount will appear with the Bank deposit amount line item highlighted in green with a green check mark.
   
   

 

Active Checks

1. If there are no active checks: a green check mark  appears.
   

1. If there are active checks: the warning message 'You have <count> active checks' with an exclamation mark  appears.
   
   
2. Click the warning message, and you will be taken to the Active Checks screen. You can either Void or Cash the checks.
   

1. To void all transactions: click Void
2. To cash out all transactions: Cash
   
3. To close each sale separately: click Cancel and go to the sale in check stats screen
   

Offline Transactions

If there are no offline transactions: a green check mark  appears.

1. If there are offline transactions: the warning message 'You have <count> offline transactions' with an exclamation mark  appears.
   
   
   
   
2. Click the warning message, and you will be taken to the Batch/Tip Adjustment screen.
   

Active Tills 

If there are no active tills: a green check mark  appears.

1. If there are active tills: the warning message 'You have <count> active tills' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Active Tills screen, where you can Close all the Tills.
   
   

 

Active Cashiers

If there are no active cashiers: a green check mark  appears.

1. If there are active cashiers: the warning message 'You have <count> active cashier(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Active Cashiers screen, where you can complete the Cashier Out process.
   
   
3. Once a Cashier is selected, the Cashier Out button will be enabled.
   
1. If Cancel is clicked, the pop-up will be closed.
   

Note: The Cashier Out process will not be completed if there are any active checks or active tills.

Un-Batched Transactions

If there are no un-batched transactions: a green check mark  appears.

1. If there are un-batched transactions: the warning message 'You have <count> Un-Batched Transaction(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Batch/Tip Adjustment screen.
   

Un-Tipped CC Transactions

If there are no un-tipped cc transactions: a green check mark  appears.

1. If there are un-tipped cc transactions: the warning message 'You have <count> Un-Tipped CC Transaction(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Batch/Tip Adjustment screen.
   
   

Clocked in Employees

If there are no clocked-in employees: a green check mark  appears.

1. If there are clocked-in employees: the warning message 'You have <count> clocked IN employee(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Employee Records screen, where the clocked-in employees are listed.
   
1. Click Cancel, and the pop-up will be closed.

Offline Nodes

The number of POS Nodes which are in offline mode for the Store. It only displays the number of offline nodes, and you can submit close day when this point is in red.

1. Submit: If clicked, the pop-up message 'Close Day Performed Successfully' appears.
2. Cancel: If clicked, the Close Day Checklist screen will be closed.

If any transaction is pending and Submit is clicked, the pop-up message 'Batch is pending. Do you want to open the Batch Screen?' appears, with Yes and No options.

1. If Yes is clicked: the Batch screen will open.
2. If No is clicked: the pop-up will close and you will remain on the current screen without any changes.
   

Batch Tip Adjustment

1. The payments made by customers using the payment methods Cash, Gift card, Side CC, Loyalty, House Account, NMI Tokenization, Castle and Go, Others will not be displayed in the ‘Batch/Tip Adjustment’ screen.
   

1. The payments made by customers using the payment methods Credit Card, SPPax, Dejavoo, Optomany, MPPG eDynamo, Ingenico will be displayed in the Batch/Tip Adjustment screen.
   
   

Processing a Credit Card transaction

1. When a customer’s credit card is swiped or entered manually, the transaction details are sent through the transaction authorization path, during which the issuing bank approves the transaction, and a hold is put on customer funds. This occurs in real-time. Resulting credit card authorization codes are stored in a single file by the credit card terminals or credit card processing platform. This file is known as a Batch.
   
   
2. Later, the second stage: fund transfer occurs. This is when customer credit cards are actually charged. When batch processing is used, the batch of authorization codes is uploaded and processed simultaneously, once a day. This is also known as Closing the batch. Usually, this process is carried out at the end of the workday or business day.
   
   
1. During batch processing:
   
1. The merchant sends the batch of authorization codes to the credit card processor.
   
2. The credit card processor then forwards these codes to the relevant issuing banks.
   
3. As a hold has already been put on customer funds, all that remains is for the issuing bank to release the funds and send them to the processor.
   
4. The processor then forwards the funds to be deposited into the merchant account. This process usually occurs within 48 hours of the transaction.
   
   
3. After the funds are transferred from the user’s bank to the merchant account: the transaction is complete and it will appear on the customer’s next CC statement.
   

1. When the tip amount is greater than the check amount in the batch screen and Apply Total is enabled, the balance amount will be updated to the Tip.
   
1. Example: The Check amount is $7.75, and the Tip is updated with the new Amount at $8.00. The balance amount $0.25 will be displayed in the Tip.
   
   
2. The transactions for which the tip adjustment has been made will be highlighted in green.
   
   
3. When Process Offline is selected, the transactions which were made while offline will be processed. After processing, the red highlight will be removed.
   
   
4. Select Submit Batch. The transactions in the grid table will be processed and submitted to the enterprise’s account. 
   

Apply Total

Device

User

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Batch/Tip Adjustment Table

1. Type: Indicates the card type used for the transaction, such as Discover or Visa.
   
2. Check: The check number associated with each transaction, helping to identify each transaction individually.
3. Card Number: Displays a masked card number for security purposes, showing only the last four digits for identification.
4. App Code: Likely refer to an authorization or approval code for each transaction, confirming its approval status.
5. Server: The name of the server or employee associated with the transaction.
6. Amount: The transaction amount for each respective sale.
7. Tip: The tip amount applies to each transaction.
8. Date & Time: The Date and Time indicating when each transaction occurred.
   

1. Total: Displays the total number of checks. 
2. Tip Applied: When a tip is applied, the corresponding check is highlighted in green.
3. Offline: This shows the number of offline transactions that need processing, with the checks highlighted in light red.
4. Total Amount: Displays the sum of the amounts for all listed transactions.
5. Tip: Shows the total of all tips applied across transactions in the batch.
   

Batch Settings

Enable Auto Batch - If enabled, select the Time and the batch will run automatically for that selected Time. If disabled, the batch must be submitted manually.

Batch Submit Device - Select the batch submit device from the drop-down list which is already configured with MPPG device.

Back Office

1. It will be disabled by default
   

POS

1. If the toggle is enabled in BO and the batch is submitted in POS, the Batch report will automatically be printed for submitted Checks.
   
2. If the toggle is disabled in BO and the batch is submitted in POS, Batch report won't be printed after submitting the batch.
   
3. The payments made via Credit Card, SPPax, Dejavoo, Optomany, MPPG  eDynamo, and Ingenico will appear in the Batch/Tip Adjustment screen.
   
   

Payments

1. If the customer prints the batch before Submitting batch, then user can take the batch print. 
2. Based on the Backoffice option, the Batch print will be print after batch.  
3. The batch will print only for the Manual Batch.  
4. If user process Offline transaction, it will not print. 

1. Ticket No: This likely represents the transaction or receipt number assigned to each sale, helping in tracking and managing individual transactions.
2. Card No: The last four digits of the customer's credit or debit card used for the transaction. The rest of the number is masked for security reasons.
3. Amount: The total amount charged to the customer's card for the specific transaction.
4. Tip Amount: The additional tip amount added by the customer, if any, over the base transaction amount.
5. Actions: This column provides options for performing specific actions related to each transaction. The red trash icon here suggests a delete or void option, allowing the user to remove a transaction if needed.

Batch Settle Date

1. User can place sale in POS, check will go to the batch screen and tip can be adjusted. Click Batch Submit, and all the payment will be processed.
2. User can complete the auth transactions by clicks on Submit Batch button.  
3. Under batch screen, all the success and offline transactions will be displayed.
4. Tip for the transaction can be changed or applied in the batch screen before batching.

Batch Settle Date and Status

1. Batch Completed - After the batch is processed, this status will appear at the bottom of the screen in the following format:
   
   
1. Last Batch Started
   Batch transaction Day [Yesterday], and Date and Time formats as configured in BO
   Batch Completed (status in green)
   
   
   
2. Batch In Progress - If the batch is processing, this status will appear at the bottom of the screen in the following format:
   
1. Last Batch Started
   Batch transaction Day [Yesterday], and Date and Time formats as configured in BO
   Batch In Progress status should be in green color.
   
   
2. While the batch process is in progress, the Submit Batch button will be disabled and can't be clicked.

1. Batch Incomplete - After the batch is processed, this status will appear at the bottom of the screen in the following format:
   
   
1. Last Batch Started
   Batch transaction Day [Yesterday], and Date and Time formats as configured in BO
   Batch incomplete - Resubmit Batch (status in red)
   
   

1. Batch Status will appear for MPPG and Tempus payments.
   
2. MPPG payments do not apply to POS, so the Batch Settle Date feature is not available for POS
   

Refund

Note: Only Employees with the proper Role and Permission settings have access to Refund.

Navigation: Log into POS, then select Operations > Refund

Refund is the repayment of money to the customer.

After a sale is placed then perform close day but then want a refund on the payment:

1. Navigate to the Refund screen.
   
   
2. The Refund screen displays all the checks place on the selected date in a table format with the following columns:
   
1. Time: The Date and Time indicating when each transaction occurred.
2. Check No: The check number associated with each transaction, helping to identify each transaction individually.
3. Server: The name of the server or employee associated with the transaction.
4. Card Number: Displays a masked card number for security purposes, showing only the last four digits for identification.
5. Customer: Name of the customer should be displayed.
6. Amount: The transaction amount for each respective sale.
   
   
   
7. If a check is not selected but Refund is clicked, the message 'Please select the check' appears - with a Done option to close the message.
   
   
   
3. To find a specific Check: enter the Check Date / Number in the Search bar then press Search. The Check will appear in the table.
   
1. If no sale is made for the selected date, a pop-up with the message 'No Checks Found' will appear - with a Done option to close the message.
   
   
4. When a Check is selected then Refund without Receipt or Refund is selected, the Refund pop-up will be displayed where you can provide the amount to be refunded to the customer and the payment type.
   

Refund Reasons

The pre-defined Refund Reasons are configured in the Back Office. 

Navigation: Log into the Back Office for your Store, then select Products/Items > Reasons

Refund Reasons in the POS system are pre-configured in the Back Office, allowing users to select from these predefined options when issuing a Refund. You can choose any one of the pre-defined Refund Reasons - or create a new Reason.

For more information: see the Reasons Knowledge Base Article.

Refund Menu Items

1. Select a Check then select Refund Menu Items.
   
   
   
2. The Order screen appears and displays the full Check with all Menu Items - along with the Refund Check and Refund Items options.
   
   
   

Refund Check

If Refund Check is selected:

1. The Refund screen appears - which displays the Amount of the Check along with all the available payment types.
   
   
   
2. Enter a Reason for the refund before selecting a Payment Type.
   
1. If you attempt to select a payment type before entering a Reason: the pop-up message 'Provide reason for Refund' appears - with Done to close the message.
   
   
   
3. Enter the Amount to be refunded (type it out or use the number pad), then select a Payment Type.
   
   
4. With an Amount entered and a Payment Type selected, a pop-up with the message 'Do you want to refund?' appears - with Yes and No options.
   
   
   
5. Select Yes. The pop-up will be closed and the Refund Success pop-up appears - with Done to close the pop-up.
   
1. If No is selected, the pop-up will be closed and the Refund process will be cancelled.
   
   
6. Click Done, and you're returned to the Refund screen.

Refund Items

If Refund Items is selected, you can refund a specific Menu Item price.

1. Select the Menu Item to be refunded, then click Refund Item.
   
1. If Refund Item is clicked without having already selected an Item, the message 'Please select any menu item' will be displayed with a Done option to close the message.
   
   
   
2. The Refund screen appears - which displays the Amount of the Item to be refunded along with all the available payment types.
   
   
   
3. Enter a Reason for the refund before selecting a Payment Type.
   
1. If you attempt to select a payment type before entering a Reason: the pop-up message 'Provide reason for Refund' appears - with Done to close the message.
   
   
   
4. Enter the Amount to be refunded (type it out or use the number pad), then select a Payment Type.
   
   
5. With an Amount entered and a Payment Type selected, a pop-up with the message 'Do you want to refund?' appears - with Yes and No options.
   
   
6. Select Yes. The pop-up will be closed and the Refund Success pop-up appears - with Done to close the pop-up.
   
1. If No is selected, the pop-up will be closed and the Refund process will be cancelled.
   
   
7. Click Done at the bottom-right of the Order screen, and you're returned to the Refund screen.