POS: Check Options - Void Item

POS: Check Options - Void Item



Note: Only Employees with the proper Role and Permission settings have access to Void the Order.

Remove a Specific Item from a Check

  1. On the Menu screen, select the Menu Item you wish to remove from the Check.

  2. Select the  Option button at the bottom.

  3. On the Check Options screen, select Void.



Remove an Item From an Unpaid Order

If a Menu Item has already been sent to the Kitchen but needs to be removed, you will need to Void the item:

  1. Select the Item(s) from the Order.

  2. On the bottom of the Menu screen, select Void .

  3. The message 'All orders are voided' will appear and all the Menu Item(s) in the Check will be voided.

Void From an Order Sent to the Kitchen

  1. On the bottom of the Menu screen, select Void .

  2. The Void Reason pop-up appears, displaying the pre-defined Reasons which were configured in the Back Office.

  3. Select any one of pre-defined Reasons (or manually type in a Reason in the large text box below the options). After providing the Reason and clicking Add, the Menu Item(s) will be voided.


  4. If payment has been completed on the Check when Void is selected, the Payment screen appears and displays the message 'Payment(s) made on this check. Can you return this to [Customer Name]?'.

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