POS: Check Options - Holding an Order

POS: Check Options - Holding an Order



To Hold an Item on a Check, see the Hold an Item Knowledge Article.

Holding a Whole Check

  1. On the Menu screen, select the  Option button at the bottom.

  2. On the Check Options screen, select Hold.


Holding Menu Item(s)

Sometimes you need to flag an ordered Item or even a whole Check as Hold before sending the rest of the Order to the Kitchen.

Example: a Customer has ordered for another person at the Table who is currently not there. You want to send all the other Orders, but you do not want this Menu Item to be sent to the Kitchen until the person has returned to their Seat.


From the Order screen:
  1. Tap on the Menu Item Name.

  2. On the Menu Option - [Item Name] screen appears, select Hold.


  3. On the Hold screen:


    1. You can set the timing for holding the Menu Items either by Automatic or Manual.
    2. For Automatic, you must set the Hours and Minutes - whereas for Manual the Hours and Minutes fields will be inactive.
    3. Press Done.

  4. If a Menu Item(s) is being held and not sent to the Kitchen, the colorized hand icon will appear adjacent to the Menu Item name.


  5. If Automatic Hold has been applied, the Menu Item(s) will be sent to the Kitchen automatically once the Hold time has passed. The green check mark ✓ icon will appear beside the Menu Item.


  6. When a Menu Item is on Manual Hold and you attempt to send it to the Kitchen, a pop-up with the confirmation message 'Do you want to send hold menu item(s) to kitchen?' will appear - with Yes and No options.


  7. Upon confirmation, the Menu Item(s) will be sent to the Kitchen.


Notes

  1. When you re-open a Held Check, you can't Void the respective Check. Instead, an alert message is displayed saying, ‘Can’t void the check on hold’.

  2. When you re-open the Held Check, you cannot complete the Payment process unless the Menu Item(s) is sent to the Kitchen.

  3. You cannot hold the check when it is sent to the kitchen.

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