Navigation: Log into POS and selecta Check, then select Reopen Check > Void Payment
Pax payments can be voided from POS only when the Pax terminal - where the payment was completed - is connected to the POS.
When attempting to void the Pax check from POS: if that Pax device was not connected (or attempting to void from a different node), a pop-up with the message 'The Payment was completed in \(SppaxDevices.name), you cannot void it from \[POS Connected Card Reader Name], Please re-try the void from \[sppaxDevices.name]' appears.
Void action will be restricted for the PAX check from all the POS nodes where the PAXdevice (Payment made PAX) is not connected.
When the PAX device is connected to the POS, then the Void action will be allowed and the pop-up will not appear.
Whenever a Surcharge is selected, the Surcharge Compliance and its Guide will appear. Back Office Navigation: For your Store, select Settings > Payments > Payment Settings When the Payment Surcharge option is enabled and then the Surcharge option is ...
Note: Only Employees with the proper Role and Permission settings have access to Void the Order. Remove a Specific Item from a Check On the Menu screen, select the Menu Item you wish to remove from the Check. Select the Option button at the bottom. ...
Note: Only Employees with the proper Role and Permission settings have access to Void the Order. Remove all the Menu Items from a Check On the Menu screen, select a Menu Item from the Check. Select the Option button at the bottom. On the Check ...
Back Office On an Admin page, under the Store's page the Show Dual Price toggle must be enabled. Navigation: Log into BO, and for your Store select Settings > Payments > Payment Settings On the Payment Settings page, ensure the Payment Surcharge ...
Introduction For all payment surcharges like Surcharge and Dual Price, a Tip Charge will be available. Currently, the Tip Charge is only calculated for Service Charge (here the Tip Charge is calculated based on the Card Type selection). Back Office ...