POS: Table Layout - Overview

POS: Table Layout - Overview



Back Office

Adjusting a Role's Permissions

Navigation: Log into BO, and for your Store select User Management > Roles

On the Roles page:
  1. When creating a new Role (or updating an existing Role), select the POS dropdown section.


  2. Note the two toggles Open All Checks and View All Check Status.

  3. Enable the Open All Checks toggle by selecting its corresponding checkbox. When enabled, then the selected Role will have access to open any Employee's Checks under Check Status, Table Layout and Bar Tab.
    1. If disabled, the Role will not be able to open other employees' Checks.
       
  4. Enable the View All Check Status toggle by selecting its corresponding checkbox. When enabled, then the selected Role will have access to view all other Employees Checks under Check Status, Table Layout and Bar Tab.
    1. If disabled, the Role will not be able to view other employees' Checks.

Scenarios

Examples of a Role's Access:
  1. The Open All Checks toggle and View All Check Status toggle are both enabled: Employees logged in as the Role can view and open all Checks on all screens.

  2. The Open All Checks toggle and View All Check Status toggles are both disabled: Employees logged in as the Role can view only their particular Checks in the Check Status, Table Layout and Bar Tab screens.

  3. The Open All Checks toggle is enabled and View All Check Status toggle is disabled: Employees logged in as the Role can only view their own checks in the Check Status, Table Layout and Bar Tab screens.

  4. The Open All Checks toggle is disabled and View All Check Status toggle is enabled: Employees logged in as the Role can view all Checks in the Check Status, Table Layout and Bar Tab screens - but they will not be able to open the Checks, and attempting to will cause the 'You don't have permission to open this check' alert to appear.

  5. Note: The Phone/Web Orders screen will work with existing functionality.


POS

If you are a Table Service restaurant, POS provides the ability to create table maps of all the service areas.

Note: The Table Layout will be configured in the Back Office. For more information see the Table Layout Knowledge Article.

Floors – The name of the Floor will display above the Table Layout. If there are multiple Floors, each will display and act as tabs. Tap on the Floor name to view that Table Layout screen, or you can swipe left on the screen.

Table Status Color – Tables on the Layout will change colors based on their current Status. The key at the bottom of the screen will show what the colors stand for as well as a count of Tables that are currently in that Status. See the below example:



  1.      All Check - The key count displays the total number of tables available in the respective floor. Black tables have no orders attached to them.

  2.      Seated - The key count displays the number of checks that are in the seated status. The seated status indicates that an order is attached to the table.

  3.      Check Down - The key count displays the number of checks in the Check Down status. This status indicates that the customer receipt has been printed for the check.

  4.      On Hold - The key count displays the number of checks that are in the Hold status. This status indicates that there is at least one item on an order that was marked as Hold and not sent to any kitchen printers or displays.

  5.      Expired - The key count displays the number of checks that are in the expired status. A check will expire when it is active longer than the table expiration time set in the back office. See the Table Expiration article.

  6.  Multiple - The key count displays the number of tables that have multiple checks assigned. When a table has multiple orders the color changes. When the table is clicked a popup opens to show all available checks and those checks will show their individual status colors.



Order Display

A table will display
  1. Order Name - added by either adding a customer profile to the order or using the quick name. Default name is Walkin.
  2. Order Elapsed Time - How long since the order was started [HH:MM]
  3. Table Name
  4. Number of Seats started on the Order
  5. Server Name


Bottom Navigation

  1. New Check - To start a new Check, click New Check and then select the Table. If the Table does not have an Order on it already, the user can simply tap on the table.

  2. Transfer - Used for transferring orders from one table to another, transferring orders from one server to another, and transferring an item from one order to another.

  3. Merge - Used for merging 2 or more checks into one check.

  4. Split - Used for moving Items on one Seat to multiple seats (Split by Seat) or dividing one check into multiple Checks (Split by Check). You can also use this option to split a single Item and add each division to specific Seats/Orders.

  5. URLs - Displays if the Account has programmed links to external websites. When clicked a popup will display the programmed URLs.

  6. Pay Check - Used for opening the order right to the Payment screen.

  7. Print - Used for printing the customer receipt without opening the order.

  8. Operation - Opens the Operations dropdown.



Miscellaneous Actions

  1. To start an Order that will not be assigned to a Table, click on the QSR button at the top-right of the screen.

  2. To log off the current user, click the Exit button to the right of the user's name at the top-right of the screen.

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