Back Office

For more information on Printer and Receipt Template settings, see the following Knowledge Articles:

1. Receipt Printers
   
2. Kitchen Printers
   
3. Kitchen Receipt Template
   

Assigning a Kitchen Printer to a Menu Item

Navigation: Log into BO, select a Store, then select Product/Items > New Menu Item

You can set the Kitchen Printer for a Menu Item. If a Kitchen Printer is configured, it will be available for selection.

Example: if the TSP 100 printer is selected and a Menu Item is ordered in POS, the Kitchen Receipt will be generated from that Printer - provided it is Online.

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POS

1. You can select only one Printer at a time.
   
2. The languages configured in the Back Office will appear as options for the Printing Language dropdown. Select a Language, and the receipt will be printed in that language.
3. The Name and IP Address of the Printer device which is connected to the POS will appear here.
   
   

USB Receipt Printer

1. If the toggle is enabled: the system detects any printer connected to the POS using USB will be displayed here. Print commands are sent to it, allowing receipts to be printed.
   
   
2. If disabled: the POS will not send print commands to USB printers, allowing the use of other printer configurations - such as IP-based printers. If the USB printer is not available, the message 'USB Printer is not Available’ appears.
   
   

Enable a Bluetooth Printer

1. Select a USB/Bluetooth printer will be available.
   
2. For Bluetooth printers, the following options will be available in the dropdown by default: BLE, START BT, and STAR USB.
   
3. Select an option. The selected Printer will have a check mark appear adjacent to it.
   

Connect a Bluetooth Printer

1. Select an option (such as BLE [Bluetooth Low Energy]) from the dropdown.
   
   
   
   
2. Select an available Printer from the list.
   
1. Note: You may have to scroll down to see the printers).
   
   
   
3. The receipts will be generated.
   

Scenario: Cash Drawer Open

1. On the Check Option screen, select Open Cash Drawer. The Cash Drawer will open automatically.
   
   
   
   
2. Log in to POS, select Menu Item(s), then complete the Payment using Cash payment. The cash drawer will open automatically.
   
   

Till Management

Auto Print Receipt

Back Office

POS

Alternate Printer

Back Office

POS

1. Log in to POS, then select the Menu Item(s). The Order will be printed in the Kitchen.
   
   
2. If the Kitchen Printer, Driver Printer and Label Printer are offline, then the Order will be sent to the Alternate Printer which was mapped in BO. Then the Printer pop-up with the message ‘Unable to connect [Printer Name]. Hence the printing will be continued in [Alternate Printer Name]’ appears.
   
1. Example: If the Connected Printer SP700 is offline then the Alternate Printer M30 is connected: the pop-up appears.
   
   
   
3. In the back-end: a check will be performed 3 times, then connect to the Alternate Printer in POS.
   

Send Order to The Kitchen

1. Tap on the Order option. The Order will be finalized and sent to the Kitchen to be prepared. A green check mark ✓ will appear on the Order screen, denoting that the details have been sent to the Kitchen.
   
   
2. The Receipt will be generated on the Alternate Printer. The Printer pop-up with the alert message ‘Unable to Connect [Kitchen Printer 1 Name]. Hence the printing will be continued in [Kitchen Printer 2 Name]’ appears.
   
   
3. Select OK, and the pop-up will be closed.
   

KDS

1. If the Printer is online, then the Receipt is generated.
   
   
2. If the Printer is offline, then the Check Number did not print to the Printer, then the IP Address pop-up message will appear (Android and iOS only).
   
   
   
3. If the Printer is offline, then the Printer is offline, the ‘unable to print’

   pop-up appears (Web only).
   

   

   
   

Alternate Printer is Offline

1. Tap on the Order option. The Order will be finalized and sent to the Kitchen for preparation.
   
2. A green check mark ✓ will be displayed on the Order screen denoting that the details have been sent to the kitchen.
   
3. If a Default Printer Type as a Star printer model is set in BO, then the alert message ‘Unable to Connect [Kitchen Printer 1 Name]. Hence the printing will be continued in [Kitchen Printer 2 Name]. Fail to openPort Error code: -1 (Failed)’ will appear. Click OK to close the alert.
   
1. If it did not print, a pop-up with the message ‘Check number (Check Number) did not print to printer (Printer IP Address)’. Select OK to close the pop-up.
   

1. The pop-up message will appear in all screens in POS - ensuring that it appears on the screen that is currently being viewed.
   
2. This will apply to the Kitchen, Driver and Label printers.
   
3. The Alternate Printer will be implemented for Kitchen Labels and Box Labels, supporting both printer type Zebra and Epson Label Printer models.
   

Star Printer - TSP100

Back Office

1. For more information on creating a new Kitchen Printer, see the Receipt Printer Settings Knowledge Article.
   

1. Printer Name: Enter the printer’s name.
   
2. IP Address: Enter the printer’s IP Address.
3. Select Printer Model: Select Star-TSP100 from the dropdown.
4. Set as Default: If enabled (set to YES), this Receipt Printer will be set as the default.
   

POS

Navigation: Log in POS then select POS Settings > Hardware Settings > Printer Settings

The Printer Settings page contains a list of Names and IP Addresses of the printer devices configured in BO - as well as their Status (Online/Offline).

1. Select a configured Printer device that’s Online. The selected device will be marked with a check mark ✓.
   
1. If a selected Printer is Offline, the message ‘Printer is not available’ appears.
   
   
   
2. If a Printer model is not selected in Printer Settings in POS, but an Order is placed and the Print option is selected: the ‘Select the Receipt Printer in Operation/Hardware Settings’ pop up message appears.