Retail POS: Printer Hardware Settings

Retail POS: Printer Hardware Settings


Back Office

For more information on Printer and Receipt Template settings, see the following Knowledge Articles:
  1. Receipt Printers
  2. Front End Receipt Template
  3. Label Template

POS

On the Hardware Settings page, select the Printer Settings tab. It displays the list of Printers configured in the Back Office - with their Status (Online or Offline), then the Name and IP Address. The currently connected device will be marked with a check mark. You can select only one Printer at a time.
  1. The Languages configured in the Back Office will appear as options for the Printer Language dropdown to the right. Select a Language, and the receipt will be printed in that selected Language.


USB Receipt Printer

  1. If the USB Receipt Printer toggle is enabled: the system detects any printer connected to the POS using USB and it will be displayed here. Print commands are sent to it, allowing receipts to be printed.

    1. If disabled: the POS will not send print commands to USB printers, allowing the use of other printer configurations - such as IP-based printers. If the USB printer is not available, the message 'USB Printer is not Available’ appears.



Enable a Bluetooth Printer

To select a Bluetooth printer: Bluetooth must be enabled in POS

Navigation: Log into POS then select Settings > Hardware Settings > Printer Settings
  1. Select a USB/Bluetooth printer will be available.
  2. For Bluetooth printers, the following options will be available in the dropdown by default: BLE, START BT, and STAR USB.
  3. Select an option. The selected Printer will have a check mark appear adjacent to it.


Connect a Bluetooth Printer

This section allows you to choose the type of Printer connection to configure for printing Receipts, Kitchen orders and other Receipts.

Note: The Printer must be in Pairing mode.
  1. Select an option (such as BLE [Bluetooth Low Energy]) from the dropdown.


  2. Select an available Printer from the list.
    1. Note: You may have to scroll down to see the printers).


  3. The receipts will be generated.


Zebra Scanner Setup

For more information, see the Zebra Scanner Setup Knowledge Article.


Selecting a Printer in POS

Navigation: Log in POS then select POS Settings > Hardware Settings > Printer Settings

The Printer Settings page contains a list of Names and IP Addresses of the printer devices configured in BO - as well as their Status (Online/Offline).


  1. Select a configured Printer device that’s Online. The selected device will be marked with a check mark ✓.
    1. If a selected Printer is Offline, the message ‘Printer is not available’ appears.


  2. If a Printer model is not selected in Printer Settings in POS, but an Order is placed and the Print option is selected: the ‘Select the Receipt Printer in Operation/Hardware Settings’ pop up message appears.